Terms and Conditions

This Agreement was last modified on 18 February 2016.

We supply over 65000 products. If you have searched our website and are unable to locate a specific item, please contact us and let us know, chances are we have it or can get it for you.
Due to frequently changing manufacturing costs and shipping and fuel charges, we reserve the right to refuse any order or partial order without written consent. We are not responsible for website typographical errors. We do our best to use the actual product images, however the images shown with a product may not be the exact model & style. Please read the product descriptions carefully for complete details.
Shipping Charges and Delivery Information:

All products purchased through this web site are purchased on a plus freight charge, which simply means that you are responsible for all shipping and handling cost. We ship all small orders by Federal Express Ground or UPS. All equipment is shipped via common carrier and we try to use the carriers that we get the maximum discount from to save you money. All common carriers deliver your merchandise to you tail gate delivery. That means you are responsible for unloading the truck and bringing the merchandise into your establishment. An inside delivery is possible in certain areas of the country at an additional cost. If you require an inside delivery please let us know and we will get you a freight and delivery cost.

All common carrier charges are freight collect.

Order by Fax or Phone or online:

We accept orders by phone, fax and online (for some equipment items). Phone orders can be placed Monday to Friday 8am to 5pm EST. Fax and online orders can be placed 24 hours a day. Please feel free to contact us either way, we will contact you via phone or fax with an order acknowledgment, current prices and availability, and to confirm payment arrangements.

Receiving your shipment in good condition:

Once the order leaves us or the manufacturer it becomes your property. Be sure to inspect your shipment for damages and or shortages. If there is any problem with your shipment please make a note of it on the bill of lading and request an inspection by the carrier. We are here to assist you if you need us. If you find concealed damage please save all cartons, crates and packing material for inspection.

Return Merchandise:

All merchandise must get a return authorization number before it can be returned. All merchandise returned will receive store credit only. Customer is responsible for all shipping charges to and from our warehouse. All merchandise will be subject to a restocking charge, special order items with any manufacturer, and clothing by ChefWorks, may not be returned. All merchandise must be returned with and in original carton with all factory packing material and paper work. All returns must be made within 21 days of receipt to receive credit. No used merchandise will be accepted for return unless defective, and than to be returned to manufacturer for repair or replacement. There will be a 25% charge for any order cancelled after 14 days, plus any service charges related to that order, example consulting services, spec sheet preparation, etc. If merchandise has been produced for the cancelled order, no refund will be issued. If merchandise has been shipped customer will be responsible for shipping charges to and from factory, or warehouse as well as an additional restocking charge.


Urfoodsupply.com is pleased to offer its customers the lowest prices available to the food service industry, however from time to time factors beyond our control force us to adjust our prices without prior notice. When that happens we will do everything in our power to make sure you are notified before we ship the order.

Thank you for shopping with us and we look forward to your continued business. Remember we are here to serve you as a customer and friend.


All warranties said and applied to products are those of the manufacturer. We are only the seller of said equipment and all warranty issues must be addressed with the manufacturer. We are here to help and assist in trying to resolve any and all issues


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